Welcome to Kathleen Movers! By using our website and services, you agree to the following Terms and Conditions. These terms govern your access to and use of the services provided by Kathleen Movers. Please read them carefully. If you do not agree to these terms, you should not use our services.

1. Acceptance of Terms

By using our website, services, and/or booking a move with Kathleen Movers, you agree to comply with these Terms and Conditions. If you do not accept these terms, please do not use our services. Kathleen Movers reserves the right to modify or update these terms at any time. Changes will be effective immediately upon posting on this page, and your continued use of the services indicates your acceptance of those changes.

2. Services Provided

Kathleen Movers provides residential, commercial, local, long-distance, and moving and storage services. The specifics of the services you request will be outlined in your individual contract or quote. These terms apply to all services provided unless otherwise stated.

3. Booking and Payment

• Booking Process: To reserve moving services with Kathleen Movers, customers must provide necessary details including the date, type of move (local, long-distance, etc.), number of items, special services, and any other information required. A deposit or full payment may be required at the time of booking, depending on the agreement.

• Payment Terms: Payment is due as outlined in the quote provided. Customers are required to pay in full prior to, on, or after the completion of the move, depending on the terms discussed.

• Methods of Payment: Payments may be made via credit card, debit card, bank transfer, or other methods specified in the agreement.

• Cancellations and Refunds: Cancellations made within a specified period, typically 48 hours before the scheduled move, may be eligible for a refund of the deposit, less any applicable fees. Cancellations after this time may result in a partial or full forfeiture of the deposit, depending on the situation. Specific cancellation policies will be discussed at the time of booking.

4. Customer Responsibilities

• Accurate Information: Customers must provide accurate and complete details about the items to be moved, the destination address, access conditions, and any special requirements. This ensures that Kathleen Movers can provide the best possible service.

• Preparation for Moving Day: Customers are responsible for ensuring that all items are ready to be packed and moved on the scheduled day. This includes disconnecting appliances, emptying contents of cabinets and drawers, and ensuring there is adequate parking for our moving trucks.

• Restricted Items: Certain items may not be transported due to safety or legal reasons, including hazardous materials, flammable liquids, explosives, and perishable goods. Please inform us ahead of time if any items fall under restricted categories.

5. Damage, Loss, and Liability

• Liability for Damaged Goods: While we take every precaution to ensure the safety of your belongings, Kathleen Movers is not liable for damages or loss resulting from natural disasters, fire, theft, or accidents beyond our control. We offer different levels of insurance and protection for your belongings, and we strongly recommend that you select appropriate coverage to protect your items during transit.

• Insurance Coverage: Kathleen Movers provides limited liability coverage for damages that occur during the move. Additional full-value protection plans are available for purchase and may cover damages beyond the basic coverage. Please inquire about these options during the booking process.

• Claims for Damages: In the event that damage occurs during the move, customers must report the damage immediately upon delivery. Claims must be submitted in writing within the timeframe specified in your moving contract.

6. Moving Day Conditions

• Access to Property: Customers must ensure that access to the property is clear and accessible for our moving team. This includes making sure that driveways, parking areas, and pathways are unobstructed.

• Time Estimates: While we strive to adhere to agreed-upon timeframes, Kathleen Movers cannot guarantee exact move durations. Factors such as weather conditions, traffic, and the size of the move can impact the time required.

• Delays: In cases of severe weather or unforeseen circumstances, Kathleen Movers may be delayed. We will notify you as soon as possible, and we will do our best to reschedule or work with you to resolve any timing issues.

7. Storage Terms (if applicable)

If storage services are included in your moving service, the following terms apply:

• Storage Availability: Storage units are subject to availability and may require prior booking. We offer both short-term and long-term storage options.

• Access to Stored Items: You may access your stored belongings during our operating hours. A minimum notice period (typically 24 hours) may be required to schedule an appointment for retrieval of stored items.

• Storage Fees: Storage fees are billed on a monthly basis. Any delays in payment may result in additional charges or removal of items from storage.

• Security: Kathleen Movers takes reasonable precautions to secure stored items; however, we are not liable for any loss or damage unless the loss is due to our negligence or fault.

8. Indemnification

You agree to indemnify and hold Kathleen Movers, its employees, agents, and contractors harmless from any claims, damages, or liabilities arising from your failure to comply with these terms, your breach of any warranties, or any other acts or omissions related to the moving process.

9. Limitations of Liability

Kathleen Movers shall not be liable for any incidental, consequential, or punitive damages arising from the use of our services. Our liability, whether based in contract, tort, or otherwise, is limited to the cost of the moving services paid by the customer.

10. Governing Law

These Terms and Conditions are governed by the laws of the state of [Insert State], without regard to its conflict of law principles. Any legal disputes arising from these terms will be subject to the exclusive jurisdiction of the courts located in [Insert County, State].

11. Privacy and Data Security

We respect your privacy and take necessary precautions to protect your personal information. By using our services, you agree to the collection, storage, and use of your personal data as outlined in our Privacy Policy. We may collect personal information such as your name, address, phone number, and payment information, which will only be used to process your move or respond to your inquiries.

12. Force Majeure

Kathleen Movers shall not be held liable for delays or failure to perform services due to circumstances beyond our reasonable control, including but not limited to natural disasters, fire, war, pandemics, strikes, or government actions.

13. Amendments

Kathleen Movers reserves the right to modify, update, or amend these Terms and Conditions at any time. All changes will be effective immediately upon posting on our website, and your continued use of our services indicates your acceptance of the updated terms.

14. Contact Information

For any questions or concerns regarding our Terms and Conditions, please contact us at:

Kathleen Movers
Phone: +1-863-216-2974
Email: info@kathleenmovers.com
Address: 6214 US-98, Lakeland, FL 33810